Returns & Refunds

Returns & Refunds Policy

Peptides Australia aims at providing its customers with high-quality materials for laboratory research purposes, along with good customer service. We know that sometimes there might be problems with delivering or purchasing products. This document describes the cases when our products can be returned, replaced, or refunded.

Since the products offered by Peptides Australia are made specifically for laboratory research only and need special treatment to preserve their quality, the process of return has certain conditions. When placing an order on our website, you automatically accept the terms provided below.

Overview

It is Peptides Australia’ commitment to make sure each order is prepared, packed, and dispatched following our quality criteria.

In case you get any product in a damaged, wrong or missing state in the package, we kindly ask you to let us know about it via our customer care department. Your request will be reviewed and depending on your problem, we will take appropriate steps.

For an efficient investigation of your request, it is important for you to keep original packaging and provide any evidence in support of your complaint such as photos of the package and the products you got.

Eligibility for Returns

Since laboratory supplies have special requirements, the return policy is applicable to specific cases only. A customer is qualified for a return, exchange or refund if one of the following occurs:

• The wrong item was delivered to you.
• There was apparent damage to the shipment from the time of transport.
• An item was missing in the package sent.
• The condition of the product is such that it cannot be handled in the laboratory.
• The order that was delivered differs from the confirmed order information.
• Requests for a return need to be sent within 7 days after delivery.

Please ensure you include the following when making contact:

• Order number
• Details of the problem
• Pictures of the product/packaging (if any)
• Other relevant details that will assist in analyzing your claim

All inquiries are treated separately and handled according to the best approach for each case.

Non-Returnable Items

In order to guarantee the integrity of product quality, laboratory integrity, and customer safety, some items cannot be returned. Returns cannot generally be accepted when:

• Products have been opened or unsealed.
• Products have been used or partly used.
• Materials have been mishandled after being delivered.
• Products have been modified or contaminated.
• Damage has occurred after the item has been delivered.
• The request for a return does not fall within the reporting period without reasonable cause.

As many research products are temperature sensitive or need to be handled in specific conditions, returned products may not be resalable or distributable after leaving our premises. Therefore, returns due only to changes of heart or ordering errors may not be accepted.

Refund Process

In the case of a refund being approved, the company will refund you through the same means of payment as before. The steps involved in the process of a refund include:

• Receipt of your request for help.
• Evaluation of the information you provided.
• Order verification.
• Approval or disapproval of your request.
• Refunding the money if approved.

Once your request has been evaluated and approved, the refund will usually be initiated within 5–10 business days. The length of time needed to get your money back into your account varies based on the payment company or bank you are using. For partial orders only, a partial refund may be given.

Replacement Policy

In most cases, however, the replacement of the eligible item would be the most logical solution. In such instances, Peptides Australia will provide a replacement in lieu of a refund for:

• Incorrect products delivered.
• Damaged products during delivery.
• Missing products confirmed during order review.
• Product packaging.

The request for replacement shall be considered dependent upon the availability of the product and the nature of the claim.

Shipping Responsibility

Peptides Australia makes sure that each order is securely packaged before being dispatched in an effort to minimize any chances of product damage while in transit. When an order has been shipped out to the carrier, however, delivery timeframes could be impacted by events beyond our control such as:

• Customs clearance
• Weather
• Delay in transport
• Holidays
• Import regulations
• Other logistics problems

The customer must ensure that any product ordered can be imported legally in the country or region before placing the order. For a valid request for return, our customer service department will send you the instructions on how to proceed. Unauthorized returns will not be accepted or processed.

Contact Customer Support

Should there be any problems with your order, or should you have any questions about this Peptide Return Policy or Research Material Refund Policy, our Customer Support Team will be happy to help you out. In that case, please provide us with the following details:

• Order ID
• Your full name
• Email address from which the order was placed
• Details of the problem
• Pictures (if necessary)

Peptides Australia

Customer Support Email:

Website:

We endeavor to respond to customer queries in a timely fashion and will strive to process legitimate claims in a fair and prompt manner.

Policy Changes

Peptides Australia reserves the right to update its Returns & Refunds Policy from time to time to accommodate any changes or improvements in operational practices and legal mandates.

Such updates will be posted on this page along with the updated Last Updated Date. We recommend that customers check this policy from time to time before making an order.